NEO/GAS: Troubleshooting

In this article we go over some of the common reasons as to why you can't send your NEO or GAS out of your Exodus wallet and how to fix them.


In this Article:


Waiting for Confirmation

If you see the below message in your wallet, please don't worry! NEO requires deposits to be confirmed on the blockchain before your NEO can be sent from Exodus. 

How does this happen?

If your deposit is still pending on the network, and flagged as such in Exodus, this means that your transaction has not been confirmed yet on the network. Typically, this should not take more than 10 minutes. However, during periods of high network traffic, it may take longer. 

How do I fix this?

All you will need to do is wait until the transaction is confirmed before those NEO tokens are included in your available balance. 

If you think your wallet may be out of sync with the network, the first thing to do is refresh your wallet. 

You can always check your pending transaction on the blockchain. To do this, click on the Pending transaction in Exodus, and then click the transaction ID. This will open a new tab in your browser where you can see the current network status of your transaction.


Transaction size is too large

The NEO network has a maximum transaction size and if you try to send some NEO with too many inputs in it then you might go over the size limit and won’t be able to send out your NEO.

If you see that you are getting a warning saying Transaction size is too large when you are trying to send some of your NEO or GAS then you have gone over the transaction size limit.

This is similar to receiving small mining payouts with other UTXO based assets.

How does this happen?

The most common way this happens is when trying to claim your generated GAS too often. Each time you claim GAS you create another input transaction of a small amount of GAS. Then when you try to send some NEO or GAS your wallet has to put all of the small inputs together which can make it go over the transaction size limit.

How do I fix this

Luckily for you, Exodus has built in a feature to help you clean up all your small inputs.

What Exodus does is gather together as many small inputs as it can fit into one transaction then send it to yourself.

For Example: Exodus might see you have 100 inputs (which is too many). Exodus lets you know this is too many and so you choose to fix it. Then for this example, your wallet will split your inputs up as 2 transactions with 50 inputs each and send them back to yourself. When it is done you have turned 100 inputs into 2, and have fixed the size being too large.

Please note: This will incur a network transaction fee.

If you see this error:

Then please follow these steps.

1
First click the here button.
2
Then click Yes, Continue.
3
Then you will see a message Sending to Self, please do not close Exodus whilst you see this message.

Once you see the Success! screen then your NEO wallet has been fixed

How do I avoid this from happening in the future?

All you need to do is make sure you don’t create too many inputs. This can mean not claiming your GAS too often. Your GAS will always be at your address waiting to be claimed, so it is ok to wait a bit longer for more GAS to accumulate before you click the Claim button.