Monero: Troubleshooting

In this article we go over some of the common issues with your Monero XMR inside of Exodus wallet and how to fix them.


In this Article:


Wallet Creation Height Troubleshooting

What does Resetting Wallet Creation Height do?

When you reset your wallet creation height, you are choosing which block you want to begin downloading data from.

For a new Monero wallet, you don't need to download old block data because you know you don't have history that goes that far back. By default, Exodus only downloads the most recent block data for new wallets. Unless you have an old Monero wallet, downloading old block data would be a waste of time and resources.

How do I Reset Wallet Creation Height?

Desktop

The Reset Wallet Creation Height option is in the asset menu and meant for advanced users. To find it please click on the three dots in the top right corner of your Monero wallet then click on Reset Wallet Creation Height.

Please note: When entering the blockheight, we recommend you enter block number 1757335 to start the sync from.

Mobile

The Reset Wallet Creation Height option is in the asset menu and meant for advanced users. To find it please follow the steps below.

1
Go to your Monero wallet then tap on the gear icon in the top right corner of your Monero wallet.
2
Tap and hold on where it says Sync Progress.

3
Enter the block height you want to start the sync from and then just tap OK to start the sync.

Please note: When entering the blockheight, we recommend you enter block number 1757335 to start the sync from.


Sending/Receiving Troubleshooting

Why can't I send or exchange Monero?

Old version of Exodus wallet

Monero underwent a network upgrade on the 17th of October, 2020. What this means is if you are using an older version of Exodus you might find that you cannot send your Monero out of your wallet.

If you are using an older version of Exodus and you encounter this, all you need to do in order to start using XMR again is update your wallet to the latest version:

How Do I Update Exodus?

After the update, you will be able to send/receive Monero as per normal!

Waiting to confirm

If you see the below message in your wallet, please don't worry! XMR requires deposits to be confirmed on the blockchain before your XMR can be sent from Exodus. 

If your deposit is still pending on the network and flagged as such in Exodus, this means you will need to wait until the transaction is confirmed before those XMR tokens are included in your available balance. Typically, this should not take more than 20 minutes. However, during periods of high network traffic, it may take longer.

Monero wallets require at least 10 confirmations of any transaction before being able to send or exchange.

You can always check your pending transaction on the blockchain. To do this, click on the Pending transaction in Exodus, and then click the transaction ID. This will open a new tab in your browser where you can see the current network status of your transaction.

Refreshing your Monero wallet

If you think your wallet may be out of sync with the network, the first thing to do is refresh your wallet. 

During the refresh, the sending of funds is disabled. This means you will not be able to send your Monero or exchange your Monero whilst your wallet is refreshing. Your Monero wallet will need to fully sync with the network before sending is activated. 

So if you see this message:

Or this one:

This is completely normal. All you will have to do is wait for the sync to complete and you can check the progress of the sync by opening the Advanced Options:

Once the sync has completed, you will be able to send and exchange your Monero once again!