Exodus does not connect with my Trezor
There are a few things you'll want to check if Exodus is not detecting your hardware wallet, other than it being properly plugged in with a working cable!
In this Article:
- How long is your Trezor's Passcode?
- Is Exodus searching for your hardware wallet?
- Do you have Trezor Bridge installed?
- Is another application using your Trezor?
- Is your Trezor unlocked?
How long is your Trezor's Passcode?
The maximum length a Trezor passcode can be is 9 numbers long.
If you have had your Trezor device for a while, it used to allow you to have a passcode longer than 9 numbers long, however it will now not work. Exodus will recognize your Trezor device and it will ask for the pin, however once the pin is entered nothing will happen.
To fix this, please go to the Trezor web wallet and change your pincode there to be a maximum of 9 numbers. Check out This official Trezor guide to find out more.
Please ensure you always keep your Trezor up to date.
Is Exodus searching for your hardware wallet?
Make sure Exodus is able to detect your hardware wallet. Go to Settings > Devices and toggle on Detect Trezor
Do you have Trezor Bridge installed?
Trezor Bridge enables the communication between your Trezor and Exodus and allows them to be friends. If you need to install Trezor Bridge, open Exodus and go to Settings > Devices and where it says Install Trezor Bridge click Install Now.
Please note: To install Trezor Bridge, you must do so from a Chromium-based browser such as Firefox, Chrome, or Brave Browser. Downloading Trezor bridge is not possible from Safari.
If you have a Trezor One that you haven't yet set up, you can begin here.
Make sure you are in a private place when going through these steps.
Is another application using your Trezor?
Although you can use your Trezor with several applications, using it simultaneously with other apps may disrupt the communication between your Trezor and Exodus. It's best to quit any other apps like Electrum, wallet.trezor.io, MyEtherWallet, etc. that may be connecting to your Trezor while it is connected to Exodus. If the error persists, contact us to troubleshoot.
Is your Trezor unlocked?
You'll also want to make sure your pin-protected Trezor is unlocked or else Exodus will not connect to it. You can unlock your Trezor Model T by entering your pin directly on the device. Your Trezor One can be unlocked by entering the pin in Exodus.