What is a Trezor hidden wallet?

Common issues with Trezor hidden wallets and what to check if the Send button is greyed out.


In this article:


What is a Trezor hidden wallet?

When you connect your Trezor to Desktop you will be asked if you want to enter a BIP39 passphrase. Each unique passphrase results in a completely different hidden wallet.

If you enter a passphrase and click OK, then Exodus will pair with the hidden wallet associated with that particular passphrase. If you entered the wrong passphrase then Exodus may prompt you to create a new wallet.

Next, you will be asked to confirm on your Trezor that you want to access a hidden wallet.

Click Connect to open your Trezor hidden wallet as an Exodus portfolio.

The next time you connect Exodus to your hidden wallet you will be asked to confirm your passphrase on your Trezor. You will not have to pair your Trezor hidden wallet again unless you delete the Exodus hidden wallet portfolio.


What is a Trezor standard wallet?

If you leave the passphrase blank and click OK then Exodus will pair with your Trezor standard wallet.

Click Connect to open your Trezor standard wallet as an Exodus portfolio.


Why does it prompt me to create a completely new wallet when I enter my passphrase?

To access a hidden wallet, you must enter the same passphrase you entered when you created it. So, for example, if you created a hidden wallet by entering the passphrase "test" (all lower case) you need to enter this next time to connect Exodus with your hidden wallet. If you enter the passphrase "Test" (capital T) you will open an entirely new wallet. This is because the passphrase was different.

Exodus remembers your hardware wallet portfolios even while your Trezor is not connected to Exodus. So, if you accidentally enter an incorrect passphrase you can end up with two hidden wallets rather than one.

Your hardware wallet funds cannot be sent without unlocking the hidden wallet on your Trezor. However, it is still possible to receive funds on a hidden wallet even if your Trezor is not connected. Therefore, it is important that you have access to any hidden wallet you send funds to.


Why is my send button greyed out?

If the Send button is greyed out like in the image below, this could mean your hardware wallet is not connected to Exodus. Usually, this occurs when you have more than one Trezor portfolio.

The Send button can also become greyed out if you close the "Enter BIP39 Passphrase" popup by clicking on the X in the top right-hand corner of your wallet, or pressing the escape button on your keyboard, as this will stop your Trezor wallet from opening.

The Send button is only active when your hardware wallet is unlocked and connected.


Why does Exodus ask for a passphrase when I have never used one?

If you're suddenly asked to provide a passphrase but never used one in the past, then it's safe to simply leave the passphrase blank and press OK.

This could happen if you used another wallet such as the Trezor Suite to connect to your Trezor and this enabled the optional hidden wallets feature.