Nano FAQs - Learn more about NANO

This article covers common questions asked about the Nano (XNO) blockchain including how to set your own custom representative.


In this article:


How do I set a Custom Representative?

Exodus uses a default Custom Representative to vote for a node. Many XNO users prefer to vote for their own preferred representative. Exodus allows you to enter a Custom Representative of your choosing.

Desktop

1

Open up your Nano (XNO) wallet inside of Exodus and click on the three dots in the top right-hand corner of the wallet, then click Advanced Options.

2
Click Set Custom Representative.
3
Enter your XNO Custom Representative address.
4
Click Save then refresh your XNO wallet.

Mobile

1
Tap on the advanced options gear icon in the top right of the Nano (XNO) wallet.
2
Tap the toggle to turn on Custom Representative.
3
Enter your XNO Custom Representative address.
4
Tap Confirm.


Why hasn't my XNO deposit arrived?

If your XNO deposit is not showing in your wallet, it could be that your wallet has not broadcast a receive block. When your wallet is sent Nano, a send block is created and the transaction is seen as pending on-chain until your wallet creates a receive block. The timestamps for both the send and receive blocks will be different and dependent upon when the block subtype was broadcast. It is also useful to know that there is no limit to how long a transaction can stay pending.

Once your wallet broadcasts this receive block, your transaction will complete and the funds will be visible in your wallet. In order for your wallet to broadcast a receive block, your wallet must be open and connected to the Internet. If you are still not seeing your funds even after connecting your wallet to a network, please see our network or connection issues troubleshooting guide.

For more information about send and receive blocks, please see this Nano resource.

Please note: If your Desktop wallet is locked, it will not broadcast this receive block, and you will not receive your funds until unlocked.


Why can't I see my Nano after restoring my wallet inside Exodus?

What does this mean?

The way Exodus derives your Nano information from your 12-word secret recovery phrase is slightly different from other wallets. The BIP44 constant used in Exodus for XNO is 0x80000100 (instead of the more common 0x800000a5).

As a result, if you have imported your 12-word phrase into your Exodus wallet and your Nano is not showing, this just means your Exodus wallet is looking in the wrong place for it.

How can I fix it?

The only way to fix this is to send your Nano from the other wallet to your Exodus wallet as a normal transaction. To see how to receive funds into your Exodus wallet, check out this guide: How do I receive Crypto?


Why can't I see my Nano after restoring my Exodus wallet in a different wallet?

What does this mean?

The way Exodus derives your Nano information from your 12-word phrase is slightly different from other wallets. The BIP44 constant used in Exodus for XNO is 0x80000100 (instead of the more common 0x800000a5).

As a result, if you have restored your Exodus wallet 12-word secret recovery phrase into a different wallet and your Nano is not showing, this is because the other wallet doesn't know that your Exodus wallet stored your Nano in a different place.

How can I fix it?

The only way to fix this is to send your Nano from your Exodus wallet to the other wallet as a normal transaction. To see how to send funds from your Exodus wallet, check out this guide: How do I send Crypto out of Exodus?

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