I sent funds but they are not in the Destination wallet
What to look for and everything you need to know when looking at your transaction on the blockchain.
In this Article:
- Checking that the Destination Address is correct
- What is a Transaction ID and why is it helpful?
- Taking a look at the Transaction ID
- What should I do if everything looks normal on the blockchain?
Checking that the Destination Address is correct
The first step to take is checking that the destination address to which your funds were sent is correct.
Here is how you can find your Transaction ID in Exodus: How Do I Find A Transaction ID?
We will use this transaction as an example:
Scroll down until you see Inputs & Outputs.
- Here on the left is the Inputs or the Senders side, this is where you need to check your address that you sent your crypto from.
- On the right is the Outputs or the Receivers side, this is where you need to check the correct destination wallet's address appears that you wanted to send your crypto to.
What is a Transaction ID and why is it helpful?
The Transaction ID is very important as it is unique for every transaction. It is a direct way to see your transaction on the blockchain and can provide much-needed information when something doesn’t seem right with your crypto! A Transaction ID offers proof/evidence for whether the funds were successfully sent and received.
If you have sent a transaction out of somewhere and cannot see the transaction in the service you sent your funds to, the first thing to check is to make sure the transaction is valid and has been confirmed on the blockchain by finding the Transaction ID.
Taking a look at the Transaction ID
Every cryptocurrency works slightly differently and will have a different way to view blockchain transactions. In this article, we will be using the popular Bitcoin block explorer called Mempool.space.
Look to see how many confirmations the transaction has
When your crypto has not shown up at its destination, the best thing to do is take a look at how many confirmations it has. To do this open up a transaction, we will use this one as an example:
When a transaction has confirmed on the blockchain you will see in the top right corner in green, the number of confirmations as seen below:
This means you should see your crypto show in the destination wallet.
If the transaction has not been confirmed, it will say instead, unconfirmed in red. An unconfirmed transaction has not been processed by the network.
If you are sending a Bitcoin transaction and it remains unconfirmed for a while, you can accelerate it by paying a higher fee to the network. In doing so, your transaction will be prioritized for processing ahead of other transactions in the network with a lower fee.
- Here is how to speed up your slow Bitcoin transaction: What should I do if my Bitcoin transaction is stuck?
- For more information on unconfirmed transactions and why transactions are stuck pending, you can check out this article: Why is my Transaction Pending
What should I do if everything looks normal on the blockchain?
If you have checked that your transaction has been confirmed on the blockchain and all the addresses are correct, then the best course of action here is to reach out to the service of the destination address and let them know that you are not seeing your funds display in the wallet.
When you do this, please include the transaction ID in your message to them, as this will also help them to identify what has gone wrong.