How do I submit my information properly to buy Bitcoin?

This article will show you how to properly upload your relevant documents so you can buy yourself some Bitcoin!


In this Article:


Why do I need to submit this information?

Some of your details did not match when you were submitting your ID and KYC information during the process of buying some Bitcoin.

So in order for you to be able to buy Bitcoin in Exodus, some more information is required either:

  • A Bank Statement/Utility Bill
  • An Automated Clearing House (ACH) Authorization Form

Your Exodus wallet will only ask you for the information it needs.


How do I take a photo of my Bank Statement/Utility Bill?

What does this look like:

What do I need to do:

1
Find either a Bank Statement or Utility Bill that must include the following information:
  • Bank Statement:
    1. The full Bank Statement fits on one page.
    2. The account holder’s name in full that matches the name you have provided.
    3. Your address in full that matches the address you have provided.
    4. The Banking Institution’s name.
    5. Your account number that matches the account number you have provided.
  • Utility Bill:
    1. Your name in full that matches the name you have provided.
    2. Your address in full that matches the address you have provided.

Please note: The document you provide must be in English.

2
Once you have found the relevant document, go back to your mobile device and tap Continue to open up your camera.
3
Point your camera at the document and take a clear legible photo of it.

Please note: You must include all 4 corners of the paper document in the photo.

4

Once you have taken the photo, Check Your Photo. Take another photo if necessary by tapping the pencil icon in the top right corner, otherwise if everything is clear just tap Upload Photo.


How do I take a selfie with the ACH Authorization form?

What does this look like:

What do I need to do:

1
First find a blank piece of paper and write the information on it that is on your mobile screen and fill in the details exactly as your phone shows you, in the section Your Signature you must sign the paper with your own signature. It should look something like this:

2
Once you have filled in the information on a piece of paper, tap Continue to open up your camera.
3
Take a selfie while you hold the piece of paper, please ensure your face is clearly visible and the piece of paper you wrote on is also clearly legible. Here is an example:

4
Once you have taken the photo, Check Your Photo. Take another photo if necessary by tapping the pencil icon in the top right corner, otherwise if everything is clear just tap Upload Photo.