THETA/TFUEL troubleshooting

In this article we go over some of the common issues you may run into whilst using Theta (THETA) / Theta Fuel (TFUEL) and how to fix them. If you would like to find out more about these two assets, please check out these FAQs.


In this article:

  • How to recover mainnet Theta sent to an ETH/ERC20 address?
  • How to recover ETH/ERC20 tokens sent to a Theta address?
  • How to recover an unsupported ERC20 token sent to a Theta address?

How to recover mainnet Theta sent to an ETH/ERC20 address?

Desktop

1
As a first step please also send some TFUEL to the Ethereum address you accidentally already sent your THETA to. This is because you will need the TFUEL to pay for the network fees to get the THETA back.
2
Please open up your Ethereum wallet inside of your Exodus wallet (where you sent the THETA tokens).
3
Export your Ethereum private key from Exodus following this guide.
4
Copy the Ethereum private key.

Please be very careful with your private key. Click here to learn more.

5
Now ensure you have enabled the THETA and TFUEL wallets.
6
Once enabled, first open your THETA wallet within Exodus. In the top right-hand corner click on the three dots, then click on Move Funds.
7
You should see this box open, please input your Ethereum private key that we exported in steps 3 and 4 and click Move Funds.

Please note: This process will include a network fee which is paid in TFUEL.

8
Now open up your TFUEL wallet and do the same thing: again click the three dots in the top right corner then click on Move Funds to grab all the remaining TFUEL that you sent in step 1.

And you are done! After some time your Exodus wallet will scan all THETA on your Ethereum private key and move it to your new Exodus THETA wallet.

Mobile

Please note: You will need to use a computer that you trust to perform the below steps.

1
First, find a computer that you trust and download Exodus on it.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

Please note: These 12-words are your master key for your wallet. It is incredibly important for you to keep your 12-word phrase safe as it is the only way to recover your funds should something happen to your wallet. Please see our article Everything you need to know about your 12-word secret recovery phrase for tips on keeping your 12-word phrase safe.

3
Then you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
Now, follow the desktop instructions to see how to recover your THETA sent to your Ethereum address.

If you do not want to keep your Exodus wallet on the computer anymore, follow this guide to completely remove it.


How to recover ETH/ERC20 tokens sent to a Theta address?

Desktop

1
As a first step please ensure you have some ETH on your THETA address that you accidentally sent your funds to. If you sent an ERC20 token you will need to also send some ETH to the THETA wallet to pay the network fees.
2
Please open up your THETA wallet inside of your Exodus wallet (The wallet to which you have sent your ETH/ERC20 tokens to).
3
Export your THETA private key from Exodus following this guide.
4
Copy the THETA Private key.

Please be very careful with your private key. Click here to learn more.

5
Now ensure you have enabled the correct wallets.
6
Once enabled, first open the correct ETH/ERC20 token wallet within Exodus. In the top right-hand corner click on the three dots, then click on Move Funds.
7
You should see this box open, please input your THETA private key that we exported in step 3 and 4 and click Move Funds.

Please note: This process will include a network fee which is paid in ETH.

8
Now make sure not to forget any ETH you sent to this address too so open up your ETH wallet and do the same thing: again click the three dots in the top right corner then click on Move Funds.

And you are done! After some time your Exodus wallet will scan all funds on your THETA Private key and move it to the correct wallet.

Mobile

Please note: You will need to use a computer that you trust to perform the below steps.

1
First, find a computer that you trust and download Exodus on it.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

Please note: These 12-words are your master key for your wallet. It is incredibly important for you to keep your 12-word phrase safe as it is the only way to recover your funds should something happen to your wallet. Please see our article Everything you need to know about your 12-word secret recovery phrase for tips on keeping your 12-word phrase safe.

3
Then you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
Now, follow the desktop instructions to see how to recover your ETH/ERC20 sent to your THETA address.

If you do not want to keep your Exodus wallet on the computer anymore, follow this guide to completely remove it.


How to recover an unsupported ERC20 token sent to a Theta address?

Desktop

1
As a first step please ensure you have some ETH on your THETA address that you accidentally sent your funds to. If you sent an ERC20 token you will need to also send some ETH to the THETA wallet to pay the network fees.
2
Please open up your THETA wallet inside of your Exodus wallet (The wallet to which you have sent your unsupported ERC20 tokens to).
3
Export your THETA private key from Exodus following this guide.
4
Copy the THETA Private key.

Please be very careful with your private key. Click here to learn more.

5
Now import your private key into a wallet that supports the ERC20 token that you accidentally sent to your Exodus THETA address. You can follow this guide: Manage Unsupported ERC20 tokens

Mobile

Please note: You will need to use a computer that you trust to perform the below steps.

1
First, find a computer that you trust and download Exodus on it.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

Please note: These 12-words are your master key for your wallet. It is incredibly important for you to keep your 12-word phrase safe as it is the only way to recover your funds should something happen to your wallet. Please see our article Everything you need to know about your 12-word secret recovery phrase for tips on keeping your 12-word phrase safe.

3
Then you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
Now, follow the desktop instructions to see how to recover your unsupported ERC20 tokens sent to your Exodus THETA address.

If you do not want to keep your Exodus wallet on the computer anymore, follow this guide to completely remove it.

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