Polygon network troubleshooting

Common issues with your Polygon tokens inside of Exodus wallet and how to fix them.


In this article:


How is it possible to send to the wrong address?

Polygon (MATIC) is a 2nd layer blockchain solution. Its purpose is to help scale the Ethereum network.

Polygon (MATIC) is an EVM network, which means it uses the same address format as Ethereum (starts with 0x). Because the address format is the same, it is possible to accidentally send Polygon tokens or NFTs to an Ethereum address or vice versa.

If you have sent Polygon tokens to Exodus and you do not see the tokens in the wallet, do not worry! This article will show how to retrieve any Polygon tokens sent to your Exodus wallet.


How do I recover my Polygon tokens sent to Exodus?

Polygon token sent to Exodus Desktop

If you have sent a Polygon (MATIC) token to Exodus Desktop and do not see it in the wallet, then you can add it as a custom token.

For more information on how to add custom Polygon tokens, see: How do I add a custom token?


Polygon token sent to Exodus Mobile

If you have sent a Polygon (MATIC) token to Exodus Mobile and do not see it in the wallet, then you can add it as a custom token.

For more information on how to add custom Polygon tokens, see: How do I add a custom token?


Polygon token sent to Trezor

To recover unsupported Polygon (MATIC) tokens sent to a Trezor, you can follow this recovery guide: How to recover unsupported EVM tokens sent to Trezor?


How can I recover an NFT sent to my Exodus wallet over the Polygon network?

Retrieving your Polygon NFTs will require the use of your Exodus 12-word secret recovery phrase and the mobile version of MetaMask.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

1
Go to MetaMask's website and install the mobile MetaMask wallet. Tap on Import using Secret Recovery Phrase.

2
Enter your Exodus 12-word secret recovery phrase with a space between each word. Set a strong password and tap Import.

3
Next, tap the three bars at the top left of your screen.

4
Tap Settings.

5
Tap Networks.

6
Tap the Add Network button.

7
Then, copy and paste these details in the relevant sections:
a) Network Name: Polygon mainnet
b) RPC: https://polygon-rpc.com/
c) ChainID: 137
d) Symbol: MATIC
e) Block Explorer: https://explorer.matic.network/

Then tap Add.
8
And that is it! To view and interact with your Polygon network NFT, click on NFTs.

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