Arbitrum network troubleshooting

Common issues with sending tokens on the Arbitrum network and how to fix them.


In this article:


How is it possible to send to the wrong address?

Arbitrum One is a popular Ethereum (ETH) layer 2 scaling solution. However, at the moment, we do not support the Arbitrum network.

What this means is that it is possible to accidentally choose the Arbitrum network when withdrawing assets to your Exodus wallet address, even though we don't currently support the Arbitrum network.

If you have sent funds from Binance, or another exchange service or wallet using the Arbitrum network, you will require the use of a desktop computer and MetaMask to retrieve your assets.


How do I recover tokens sent using the Arbitrum network?

Tutorial video: MetaMask recovery guide

You will need the Arbitrum RPC details when adding Arbitrum as a custom network to MetaMask. You can find the Arbitrum RPC details here: Arbitrum RPC


Token sent to Exodus Desktop

1
Go to MetaMask's website and download the MetaMask wallet.
2
Next, please open your Exodus wallet and open the asset wallet that you accidentally sent the funds to over the Arbitrum network.
3
Please export the private key from the wallet inside of Exodus. Here's how you can obtain your private key: How do I view my private keys?

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

4
Open MetaMask and import your private key by clicking on Import Account.
5
After importing your private key, a) click on Ethereum Mainnet at the top of the MetaMask wallet screen and b) select Add Network.

6
Your browser will open a new tab in which you can copy and paste these details in the relevant sections:
a) Network Name: Arbitrum One
b) RPC: https://arb1.arbitrum.io/rpc
c) ChainID: 42161
d) Symbol: ETH
e) Block Explorer: https://arbiscan.io

Then click Save.
7
If you sent ETH it should now appear in your MetaMask wallet. However, if you sent a different token you will need to go to the bottom of the MetaMask wallet and click on Import tokens.

8
After you click on Import tokens you will see you need to find the Token Contract Address. To find the contract address all you need to do is:
  1. Open the Arbitrum token list and find the asset you accidentally sent and click on it.
  2. Under Profile Summary in the top right you will see Contract, please copy the contract address.

9
Next, back in MetaMask, just paste in the contract address and the rest of the information should appear by itself. Then click Add Custom Token.

You should now see your tokens appear, just click Import Tokens.

10

Finally, send your tokens back to the original address where you sent them from!

You'll need some Ethereum (ETH) in the wallet on the Arbitrum network before you can move your funds out of MetaMask. You can use this Coinmarketcap list to find where to purchase some. 


Token sent to Exodus Mobile

To retrieve your assets sent on the Arbitrum network you will require the use of a desktop computer and MetaMask, but it only takes a few minutes!

1
First, you'll need to download the Desktop version of Exodus here.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

These 12-words are your master key for your wallet. It is incredibly important for you to keep your 12-word phrase safe as it is the only way to recover your funds should something happen to your wallet. To learn more about the 12-word phrase, visit: Everything you need to know about your 12-word secret recovery phrase

3
Now you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
The rest of the instructions are the same as above in the token sent to Exodus Desktop on Arbitrum network section.

If you do not have access to a trusted computer, you can retrieve your mainnet Arbitrum ETH with your 12-word secret recovery phrase and the MetaMask mobile app.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

1
Go to MetaMask's website and install the mobile MetaMask wallet. Tap on Import using Secret Recovery Phrase.

2
Enter your Exodus 12-word secret recovery phrase with a space between each word. Set a strong password and tap Import.

3
Next, tap the three bars at the top left of your screen.

4
Tap Settings.

5
Tap Networks.

6
Tap the Add Network button.

7
Then, from the Popular tab select Arbitrum One.


8
Next, tap the Approve button

9
You can select to switch to the Arbitrum One network by tapping the Switch to Network button.


8

If you sent ETH over the Arbitrum One Network, it should now appear in your MetaMask wallet. However, if you sent a different token you will need to go to the bottom of the MetaMask wallet and tap on Import tokens.

9
After you tap on Import tokens you will see you need to find the Token Contract Address. To find the contract address all you need to do is:
  1. Open the Arbitrum token list find the token you accidentally sent, and tap on it.
  2. Under Profile Summary in the top right you will see Contract, then copy the contract address.

10
Next, back in MetaMask, paste in the contract address and the rest of the information should appear by itself. Then tap Import.

11
You should now see your token appear.

12

Finally, send your tokens back to the original address where you sent them from!

You'll need some ETH in the wallet before moving your funds out of MetaMask.


Token sent to Trezor

To recover tokens sent over Arbitrum to a Trezor, you can follow this recovery guide: How to recover unsupported EVM tokens sent to Trezor?

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