How do I buy crypto using Ramp in Exodus?

Everything you need to know about buying crypto in Exodus Mobile using Ramp!


In this article:


What is Ramp?

Ramp is a payment system that makes it simple to buy crypto with cash.

Now you can buy crypto using Ramp directly in Exodus! Your Exodus wallet connects to Ramp so that you can buy crypto quickly with your credit or debit card.

Please note: Ramp is only available in the Mobile app and in the Browser Extension.


Which cryptocurrencies are available for purchase through Ramp?

You can purchase these cryptocurrencies using Ramp:

Please note: Some assets may not become available or unavailable for purchase in your region due to market conditions as well as local laws and regulations.

  • Basic Attention Token (BAT)
  • Bitcoin Cash (BCH)
  • Bitcoin (BTC)
  • BNB BSC (BNBBSC)
  • Dai (DAI)
  • Decentraland (MANA)
  • Dogecoin (DOGE)
  • Elrond (EGLD)
  • Ethereum (ETH)
  • Kin (KIN)
  • Litecoin (LTC)
  • PAX Gold (PAXG)
  • Polkadot (DOT)
  • Polygon (ERC20 MATIC)
  • Polygon (MATIC)
  • Ripple (XRP)
  • Solana (SOL)
  • Stellar Lumens (XLM)
  • Tether (ERC20 USDT)
  • Tezos (XTZ)
  • USD Coin (ERC20 USDC)
  • USD Coin (SPL USDC)
  • USD Coin (MATIC USDC)
  • Zilliqa (ZIL)
Please note: These assets are not available for purchase in the US:

  • Basic Attention Token (BAT)
  • Decentraland (MANA)
  • Dogecoin (DOGE)
  • PAX Gold (PAXG)
  • Polkadot (DOT)
  • Ripple (XRP)
  • Stellar Lumens (XLM)
  • Tezos (XTZ)

How do I buy crypto with a credit or debit card?

Mobile

1
In Exodus Mobile, a) tap on the dashboard icon, then b) tap Buy Crypto.

2
On the Buy Crypto screen, a) select the currency you want to use, b) select the cryptocurrency you wish to purchase, then c) enter the amount you would like to purchase. When ready, d) tap Agree & Continue.

3
Your default web browser will open a page with your order. Tap Proceed.

4
Enter your email address, tap the checkbox to agree to the Terms of Service, then tap Proceed.

5
On the Enter your wallet address screen, the address for the cryptocurrency you're purchasing should automatically populate from your Exodus wallet. Confirm that the address is correct and then tap Proceed.

6
Select the Card payment method, then tap Proceed.

7
Enter your billing information and then tap Save Billing Address.

8
Enter your card details and then tap Add Card.

9
Review your order details on the Order summary screen. Make sure the amount, your BTC address, and your payment method are correct. When ready, tap Buy Now.

10
You will then be prompted to verify your identity. All customers regardless of the amount spent are required to provide basic identifying information, including full legal name. Tap Verify with ID to continue.
If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and will skip to step 14.

11
Tap Start.

12
Prepare for verification by positioning yourself in good lighting and having a passport, national ID card, or driver's license ready. Check the box to agree to the terms and conditions, then tap Continue.

13
Continue through the remaining steps until you have completed the verification process.
14
Once done, you'll reach the Complete your transaction screen which will inform you that your verification is complete. Tap Complete payment to complete your order.

And that's it! Your crypto should arrive in your wallet within the next 10-20 minutes depending on network traffic.

Your information will be saved with Ramp, making your future purchases faster and easier.

If you would like to have your data removed, please contact Ramp’s support team.


Browser Extension

Please note: Currently, you can only purchase Solana in the Exodus Browser Extension.

1
In the Exodus Browser Extension, click the Buy Crypto icon.

2
On the Buy Crypto screen, a) select the currency you want to use, then b) enter the amount you would like to purchase. When ready, c) click Continue.

3
Your browser will open a page with your order. Click Proceed.

4
Enter your email address, click the checkbox to agree to the Terms of Service, then click Proceed.

5
Enter the 2FA code sent to your email.

6
On the Enter your wallet address screen, the address for the cryptocurrency you're purchasing should automatically populate from your Exodus wallet. Confirm that the address is correct then click Proceed.

7
Select Card as the payment method, then click Proceed.

8
Enter your billing information and click Save Billing Address.

9
Enter your card details and then click Add Card.

10
Review your order details on the Order summary screen. Make sure the amount, your BTC address, and your payment method are correct. When ready, click Buy Now.
11
You will then be prompted to verify your identity. All customers regardless of the amount spent are required to provide basic identifying information, including full legal name. To continue, click Verify with ID.

If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and it will skip to step 14.
12
Click Start.
13
Prepare for verification by positioning yourself in good lighting and having a passport, national ID card, or driver's license ready. Check the box to agree to the terms and conditions, then click Continue.
14
Continue through the remaining steps until you have completed the verification process.
15
Once done, you'll reach the Complete your transaction screen which will inform you that your verification is complete. Click Complete payment to complete your order.

And that's it! Your crypto should arrive in your wallet within the next 10-20 minutes depending on network traffic.

Your information will be saved with Ramp, making future purchases faster and easier.

If you would like to have your data removed, please contact Ramp’s support team.


What payment types can I use with Ramp?

Ramp accepts several forms of payment depending on where you're located.

  • Credit or debit card—available globally.
  • Ramp supports Mastercard and Visa.

  • Apple Pay—available globally (except for the US).
  • Bank transfer—available in select non-US countries. You can find detailed information on Ramp's website here.

Please note: If you are expecting a refund, bank transfer refunds are processed in 2-3 business days. Card refunds take 5-10 days to process. For more on this, please read Ramp's resource here.

For more details on all Ramp's payment options, you can visit their help article: What are your payment options?


What are the fees for buying crypto with Ramp?

When making a purchase through Ramp, any fees you pay will always be included in the total amount shown on the purchase screen. Rest assured, what you see is what you get!

Ramp also includes a network processing fee to cover blockchain transaction costs. This fee profits the miners/validators of that blockchain, not Ramp. You can read more about how network transaction fees work in our article on the subject.

If you choose to pay $100 USD, that is all you will be charged. No additional fees will be tacked on down the line.

Here's how to see the fees for your order:

1
After your order opens in your browser, tap on Details.

2
In Details, you can review the fees for your order.

Please note: Fees may change in response to market conditions.


How do I find my Ramp order ID?

If you have a question about your purchase and need to reach out to Ramp's support team, you can give them your order ID to help them help you faster. Here's how to find it.

1
After completing your order, you should receive an email with the subject line Transaction Completed. Open that email, then tap Transaction Receipt.

2
Your order ID will be in the top left corner.

Currently, it is not possible to see your Ramp order history inside Exodus.


Why isn't my order going through?

Generally, payments will process in a timely manner (anywhere from 5-20 minutes); however, there are some factors that could prevent a payment from going through and thus preventing a payout of your crypto asset from arriving.

Ensure your payment was completed

The first thing you should do is ensure that your payment wasn't rejected for any reason.

  • At the end of the transaction process, you should have received a link to the transaction summary. This will also provide you with a status that may indicate if your payment was rejected.
  • If your payment was rejected, you may need to contact your bank.

Ensure your Exodus wallet is syncing to the blockchain

If your payment went through, it's been longer than 5-20 minutes, and you still haven't received your crypto, you will want to ensure that your Exodus wallet is syncing properly to the blockchain.

If the above steps do not resolve the issue, then the team at Ramp Support will be the best point of contact to inquire about your order.


What are the KYC limits for using Ramp?

Ramp has provided these limits for reference which describe the most common actions that require KYC clearance.

Global card limits (excluding the US)

  • All customers are required to provide basic identifying information, including full legal name.
  • If you wish to spend over €100 in 24 hours, you will need to verify by connecting to your bank via API; if your bank does not support connections via API you may verify by providing an identification document or proof of address.
  • If you wish to spend more than €200 in 24 hours or €2,000 in 31 days, you will need to perform additional verification steps, including providing an identification document or proof of address.
  • If you wish to spend more than €5,000 in 24 hours or €20,000 in 31 days, you will need to provide an identification document and proof of address, and may also be asked about your source of income.

Global transfer limits (excluding the US)

  • All customers are required to provide basic identifying information, including full legal name.
  • If you wish to spend over €250 per transaction, you will need to verify by connecting to your bank via API; if your bank does not support connections via API you may verify by providing an identification document or proof of address.
  • If you wish to spend more than €750 in 24 hours or €5,000 in 31 days, you will need to perform additional verification steps, including providing an identification document or proof of address.
  • If you wish to spend more than €10,000 in 24 hours or €20,000 in 31 days, you will need to provide an identification document, proof of address, and may also be asked about your source of income.

US card limits

  • All customers are required to provide an identification document.
  • If you wish to spend more than $3,000 in 24 hours or $20,000 in 31 days, you will need to provide an identification document and proof of address.
  • If you wish to spend more than $20,000 in 24 hours, you will need to provide an identification document, proof of address, and may also be asked about your source of income.

Which countries is Ramp available in?

Ramp is available in these countries and territories:

Please note: While Ramp is available in all of these countries, purchases can only be made in USD, EUR, or GBP.

  • Albania
  • Andorra
  • Angola
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cameroon
  • Canada
  • Canary Islands
  • Chad
  • Chile
  • Comoros
  • Costa Rica
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Estonia
  • Eswatini
  • Ethiopia
  • Falkland Island
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatamala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jersey
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Laos
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madagascar
  • Malawi
  • Malaysia
  • Malta
  • Martinique
  • Mauritania
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Montenegro
  • Mozambique
  • Netherlands
  • New Caledonia
  • New Zealand
  • Niger
  • Nigeria
  • Niue
  • North Macedonia
  • Norway
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Republic of the Congo
  • Reunion
  • Romania
  • Rwanda
  • Saint Lucia
  • Saint Vincent
  • San Marino
  • Sao Tome and Principe
  • Senegal
  • Serbia
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • Spain
  • Sri Lanka
  • Suriname
  • Sweden
  • Switzerland
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Tunisia
  • Turkey
  • Turkmenistan
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Uzbekistan
  • Vatican
  • Zambia

Which US states is Ramp not available in?

Ramp cannot be used in these US states:

  • Alabama
  • Alaska
  • Connecticut
  • Florida
  • Hawaii
  • Louisiana
  • Maryland
  • Minnesota
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • Oregon
  • South Dakota
  • Vermont

How do I contact Ramp support?

If you encounter any issues while using Ramp, you may need to contact Ramp's support team. You can find information on all the ways you can contact Ramp support here: Get help from Ramp support.


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