How do I contact Exodus Support about an exchange?

How to contact Exodus about your exchange, find your order ID, and view your exchange history.


In this article:


How do I contact Exodus Support about an exchange on Desktop?

1
Open Exodus Desktop and a) click on the History icon at the top-right. b) In the drop-down list change All Types to Exchanged.

2
Here you will see your in-app exchange history. Find the exchange you want to contact us about and a) click the arrow to the right of the exchange, then b) click Get help with this exchange....

3
This will open an email to Exodus Support pre-filled with information about your exchange, including the order ID. Feel free to include any additional information that might be useful.


How do I find my order ID on Desktop?

To find your order ID from the third-party exchange API provider, a) click the arrow to the right of the relevant exchange and b) look in the field Order ID.


How do I contact Exodus Support about an exchange on Mobile?

1
Open Exodus Mobile, a) tap the Exchange tab, then b) tap the History icon.

2
Here you will see your in-app exchange history. Find the exchange you want to contact us about and tap it.

3
Scroll down to see the details of the exchange. At the bottom tap Contact Support.

4
Enter your email address and any additional information that might be useful. Choose whether or not you want to include your safe report. When finished, tap Send.


How do I find my order ID on Mobile?

To find your order ID from the third-party exchange API provider, in Exchange Details, look in the field Order ID.


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