How do I buy crypto using MoonPay in Exodus?

Everything you need to know about buying crypto in Exodus using MoonPay!


In this article:


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What is MoonPay?

MoonPay makes it simple to buy crypto using your credit or debit card. It launched in 2019 with the aim of increasing cryptocurrency adoption. MoonPay is available in more than 160 countries.

You can buy crypto using MoonPay in Exodus Desktop, Exodus Mobile, and Exodus Web3 Wallet! Your Exodus wallet connects to MoonPay so that you can buy crypto quickly and easily.

Looking to sell crypto on MoonPay? You can see our guide here: How do I sell crypto using MoonPay in Exodus?


Which cryptocurrencies are available for purchase through MoonPay?

Available globally

Some assets may be unavailable for purchase in your region due to market conditions as well as local laws and regulations.

  • 0x (ZRX)
  • Aave (AAVE)
  • Algorand (ALGO)
  • ApeCoin (APE)
  • Avalanche (AVAX)
  • Axie Infinity (AXS)
  • Basic Attention Token (BAT)
  • BNB (BNB) - BEP2 and BEP20
  • Binance USD (BUSD) - BEP2 and BEP20
  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Cardano (ADA)
  • Chainlink (LINK)
  • Chiliz (CHZ)
  • Compound (COMP)
  • Cosmos (ATOM)
  • Dai (DAI)
  • Dash (DASH)
  • Decentraland (MANA)
  • DigiByte (DGB)
  • Dogecoin (DOGE)
  • Elrond (EGLD)
  • Enjin Coin (ENJ)
  • Eos (EOS)
  • Ethereum (ETH) - ERC20 and Polygon
  • Ethereum Classic (ETC)
  • Filecoin (FIL)
  • Hedera Hashgraph (HBAR)
  • Immutable X (IMX) - ERC20
  • Litecoin (LTC)
  • Maker (MKR)
  • Nano (NANO)
  • Nem (XEM)
  • OMG Network (OMG)
  • Ontology (ONT)
  • Ontology Gas (ONG)
  • Paxos (PAX)
  • Polkadot (DOT)
  • Polygon (MATIC) - ERC20 and Polygon
  • Qtum (QTUM)
  • Ravencoin (RVN)
  • Ripple (XRP)
  • Serum (SRM)
  • Shiba Inu (SHIB)
  • Solana (SOL)
  • Stellar Lumens (XLM)
  • StormX (STMX)
  • Synthetix (SNX)
  • Tether (USDT) - ERC20, and TRC20
  • Tezos (XTZ)
  • THORChain (RUNE)
  • The Sandbox (SAND)
  • TRON (TRX)
  • TrueUSD (TUSD)
  • Uniswap (UNI)
  • USD Coin (USDC) - ERC20, Polygon, Solana
  • VeChain (VET)
  • ZCash (ZEC
  • Zilliqa (ZIL)

Available in the US

These assets are available for purchase in the US:

  • 0x (ZRX)
  • Algorand (ALGO)
  • ApeCoin (APE)
  • Basic Attention Token (BAT)
  • BNB (BNB) - BEP2 and BEP20
  • Binance USD (BUSD) - BEP2 and BEP20
  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Cardano (ADA)
  • Chainlink (LINK)
  • Dai (DAI)
  • Dogecoin (DOGE)
  • Elrond (EGLD)
  • Eos (EOS)
  • Ethereum (ETH) - ERC20 and Polygon
  • Ethereum Classic (ETC)
  • Hedera Hashgraph (HBAR)
  • Immutable X (IMX) - ERC20
  • Litecoin (LTC)
  • OMG Network (OMG)
  • Paxos (PAX)
  • Polkadot (DOT)
  • Shiba Inu (SHIB)
  • Solana (SOL)
  • Stellar Lumens (XLM)
  • Tether (USDT) - ERC20, and TRC20
  • Tezos (XTZ)
  • TrueUSD (TUSD)
  • USD Coin (USDC) - ERC20, Polygon, Solana
Due to local regulations, some assets may not be available in all states.

How do I buy crypto with a credit or debit card?

Web3 Wallet

In Exodus Web3 Wallet, you can purchase tokens on Ethereum, Solana, and other supported networks.

1
In your Exodus Web3 Wallet, click the Buy & Sell icon.

2
On the Buy & Sell screen, select Buy Crypto.

3
On the Buy Crypto screen, a) select the currency you want to use, then b) enter the amount you would like to purchase. When ready, c) click Continue.

4

a) Enter your email address and b) click Continue.

If you're taken to Ramp's website instead of MoonPay's, then Ramp is currently the only option in your region. For further instructions, please see our guide: How do I buy crypto using Ramp in Exodus?.

5
a) Enter the verification code sent to your email, b) check the box to agree to MoonPay's Terms of Use and Privacy Policy, then c) click Continue.

6
a) Enter your name, date of birth, and nationality. Then b) click Continue.

7
a) Enter your billing address, then b) click Continue.

8
a) Enter your cellphone number, then b) click Continue.

9
a) Enter the verification code sent to your mobile phone, then b) click Continue.

10

You will then be prompted to verify your identity. All customers regardless of the amount spent are required to go through the verification process. Prepare for verification by positioning yourself in good lighting and having a passport, national ID card, or driver's license ready. When you're ready, click Continue.

If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and can skip to step 16.

11
You will be prompted to continue the verification on your phone. Scan the QR code to continue.

12
Continue through the steps on your phone until you have completed the verification process.
13
Once complete, you'll reach a screen informing you that your verification is in progress.

14
When the verification process has been completed, you will receive an email with the subject line Your identity has been verified. To continue, click Complete transaction.

15
Confirm your billing details. If you need to change the address, a) uncheck the Use the address I have on file box and enter in the new info. When ready, b) click Continue.

16
a) Enter your card information and b) click Continue.

17
Review your order details. a) To see the breakdown of your fees, click on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use and c) click Buy now.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will arrive in your wallet shortly.

Your information will be saved with MoonPay, making your future purchases faster and easier.

If you would like to have your data removed, you can contact MoonPay's support team.

Desktop

MoonPay is available in regions where Ramp is unavailable.

1
In Exodus Desktop, click the Buy Crypto icon.

2
a) Select the fiat currency you want to pay and b) choose the cryptocurrency you want to buy. c) Enter the fiat amount or the amount of crypto you wish to receive. d) Click Continue.

3

a) Enter your email address and b) click Continue.

If you're taken to Ramp's website instead of MoonPay's, then Ramp is currently the only option in your region. For further instructions, please see our guide: How do I buy crypto using Ramp in Exodus?.

4
a) Enter the verification code sent to your email, b) check the box to agree to MoonPay's Terms of Use and Privacy Policy, then c) click Continue.

5
a) Enter your name, date of birth, and nationality. Then b) click Continue.

6
a) Enter your billing address, then b) click Continue.

7
a) Enter your cellphone number, then b) click Continue.

8
a) Enter the verification code sent to your mobile phone, then b) click Continue.

9

You will then be prompted to verify your identity. All customers regardless of the amount spent are required to go through the verification process. Prepare for verification by positioning yourself in good lighting and having a passport, national ID card, or driver's license ready. When you're ready, click Continue.

If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and can skip to step 14.

10
You will be prompted to continue the verification on your phone. Scan the QR code to continue.

11
Continue through the steps on your phone until you have completed the verification process.
12
Once complete, you'll reach a screen informing you that your verification is in progress.

13
When the verification process has been completed, you will receive an email with the subject line Your identity has been verified. To continue, click Complete transaction.

14
Confirm your billing details. If you need to change the address, a) uncheck the Use the address I have on file box and enter in the new info. When you're ready, b) click Continue.

15
a) Enter your card information and b) click Continue.

16
Review your order details. To see the breakdown of your fees, a) click on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use and c) click Buy now.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will arrive in your wallet shortly.

Your information will be saved with MoonPay, making your future purchases faster and easier.

If you would like to have your data removed, you can contact MoonPay's support team.

Mobile

MoonPay is available in regions where Ramp is unavailable.

1
In Exodus Mobile, tap the Buy & sell crypto icon.

2
Tap Buy Crypto.

3
Next, select your payment method. Tap either a) Bank Transfer ($10,000 limit), b) Debit Card ($5,000 limit), or c) Apple Pay ($5,000 limit).

On the Buy Crypto screen, a) select the currency you want to use, b) enter the amount you would like to purchase, then c) select the cryptocurrency you wish to purchase and d) choose your desired payment provider (if available). When ready, e) tap Continue.
For more information about selecting a payment provider, please see the section: How do I select a payment provider on Mobile?

5

a) Enter your email address and b) tap Continue.

6
a) Enter the verification code sent to your email, b) check the box to agree to MoonPay's Terms of Use and Privacy Policy, c) then tap Continue.

7
a) Enter your name, date of birth, and nationality. Then b) tap Continue.

8
a) Enter your billing address, then b) tap Continue.

9
a) Enter your cellphone number, then b) tap Continue.

10
a) Enter the verification code sent to your cellphone, then b) tap Continue.

11

You will then be prompted to verify your identity. All customers regardless of the amount spent are required to go through the verification process. Prepare for verification by positioning yourself in good lighting and having a passport, national ID card, or driver's license ready. When you're ready, tap Continue.

If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and can skip to step 16.

12
Continue through the remaining steps until you have completed the verification process.
13
Once complete, you'll reaching a screen informing you that your verification is in progress.

14
When the verification process has been completed, you will receive an email with the subject line Your identity has been verified. To continue, tap Complete transaction.

15
Confirm your billing details. If you need to change the address, a) uncheck the Use the address I have on file box and enter in the new info. When ready, b) tap Continue.

16
Enter your card information and tap Continue.

17
Review your order details. a) To see the breakdown of your fees, tap on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use and c) tap Buy now.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will arrive in your wallet shortly.

Your information will be saved with MoonPay, making your future purchases faster and easier.

If you would like to have your data removed, please contact MoonPay's support team.


What payment types can I use with MoonPay?

MoonPay accepts several forms of payment depending on where you're located.

  • Credit or debit card - available globally.;MoonPay supports Mastercard, Visa, and Maestro.
  • Apple Pay - available globally.
  • Google Pay - available globally (only on Android devices).
  • SEPA and SEPA Instant - available in SEPA countries.
  • UK Faster Payments - available in the UK.
  • PIX - available in Brazil.

Any refunds can take 5-10 days to process. For more on this, please visit MoonPay's help article.

For more details on all MoonPay's payment options, you can visit MoonPay's article: What are your supported payment methods?


How do I select a payment provider on Mobile?

In Exodus Mobile, you can buy crypto with either MoonPay or Ramp, depending on your region and local crypto regulations.

In some cases, you have the option to choose between the two.

You will see the option to choose your payment provider if:

  • The best price is available through the other provider, but you haven't completed KYC with them
  • You haven't completed KYC with either provider

You won't see the option to choose your payment provider if:

  • You have KYC'd with all providers. In this case, you'll only see the provider with the best rate.
  • You have completed KYC with the provider that has the best rate

For more information on purchasing crypto using Ramp, please see our article: How do I buy crypto using Ramp in Exodus?

To go back to Step 4 in How do I buy crypto with a credit or debit card? Mobile click here.


What are the fees for buying crypto with MoonPay?

When making a purchase through MoonPay, fees will be included in the total amount shown on the purchase screen.

MoonPay also includes a network fee to cover transaction costs. This fee goes to the miners or validators of that blockchain, not MoonPay. You can read more about how network transaction fees work in our Knowledge Base article.

If you choose to pay $100 USD, that is all you will be charged.

You can see any fees before you submit an order on the order confirmation screen. Tap the Summary dropdown to see the fee details.

Fees will change in response to market conditions.


How do I find my MoonPay order ID?

If you have a question about your purchase and need to reach out to MoonPay's support team, you can give them your order ID to help them help you faster. Here's how to find it.

1
Open a browser on your mobile device, go to moonpay.com, and tap the menu icon.

2
Tap Buy crypto.

3
Tap the second menu icon.

4
Tap Trade history.

5
From here you can see your trade history and the order ID for each order.

Currently, it is not possible to see your MoonPay order history inside Exodus.


Why isn't my order going through?

Generally, your crypto will arrive in a few minutes to a few hours.

It is common for some transactions to take a few hours to complete. This is especially true if it's your first purchase as MoonPay may need to conduct additional checks to ensure the security of its customers.

You can check the status of your order at any time by clicking the transaction tracker link sent in your order confirmation email. You can also go to MoonPay's website and use the Trade history to look up the status of your order.

The tracker will inform you of the status of the transaction, if it failed for any reason, or if MoonPay requires extra information to complete your order.

If your transaction has been stuck for a few hours and there's no clear action to take, contact MoonPay support. When completing the Contact us form:

1
Select Cryptocurrency Buy transactions.

2
In the dropdown menu, select Transaction pending for a long time.


What are the order limits for using MoonPay?

Currently, there are no advertised order limits for MoonPay. If your order exceeds MoonPay's limits, then MoonPay will reach out directly for more information and steps to move forward with the order. You can read MoonPay's stance on this in their documentation.


Where is MoonPay unavailable?

While MoonPay is available in many countries, purchases can only be made in USD, EUR, or GBP.

These are the countries and territories MoonPay is not available in:

  • Afghanistan
  • Albania
  • Anguilla
  • Aruba
  • Bangladesh
  • Barbados
  • Belarus
  • Bermuda
  • Bolivia
  • Botswana
  • Burkina Faso
  • Cambodia
  • Cayman Islands
  • Central African Republic
  • China
  • Congo
  • Cook Island
  • Côte D'ivoire
  • Cuba
  • Dominica
  • Ecuador
  • Ghana
  • Guinea-Bissau
  • Haiti
  • Hong Kong SAR, China
  • Iceland
  • Iran
  • Iraq
  • Jamaica
  • Japan
  • Jordan
  • Korea, North
  • Kosovo
  • Lao People's Democratic Republic
  • Lebanon
  • Liberia
  • Lybia
  • Macao SAR, China
  • Mali
  • Malta
  • Mauritius
  • Mongolia
  • Morocco
  • Myanmar
  • Nepal
  • Nicaragua
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Philippines
  • Puerto Rico
  • Russia
  • Samoa
  • Senegal
  • Seychelles
  • Solomon Islands
  • Somalia
  • South Sudan
  • Sri Lanka
  • Sudan
  • Syrian Arab Republic
  • The Democratic Republic Of The Congo
  • Timor-Leste
  • Trinadad and Tobago
  • Tunisia
  • Turkey
  • Turks and Caicos Islands
  • Uganda
  • Ukraine
  • Vanuatu
  • Venezuela
  • Virgin Islands British
  • Yemen
  • Western Sahara
  • Zimbabwe

Which US states and territories is MoonPay not available in?

MoonPay cannot be used in these US states and territories:

  • Louisiana
  • New York
  • Texas
  • US Virgin Islands

How do I contact MoonPay support?

If you encounter any issues while using MoonPay, you may need to contact MoonPay's support team. You can find information on all the ways you can contact MoonPay support here: Get help from MoonPay support.

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