How do I access my wallet if I forget my password?

If you forget your Exodus password, not to worry! Remember the 12-word secret recovery phrase you wrote down and stored in a secure offline location? Here's where it will come in handy!


In this article:

  • How do I access my wallet if I forget my password?

  • Desktop

    1
    To regain access to your wallet using your 12-word secret recovery phrase, open Exodus and click Restore.

    2
    Enter the 12-word phrase that you wrote down on a piece of paper during the backup process.

    Make sure you're entering the words:

    • In sequence from 1 to 12, without the numbers
    • In all lower case letters
    • Spelled correctly (any misspelled words will be highlighted in red)

    Remember to keep your 12-word phrase somewhere safe and never share it with anybody! Anyone with your 12-word phrase can access your funds.


    Mobile

    If you forgot your passcode and cannot use Touch ID or Face ID to unlock Exodus Mobile, you can use your 12-word secret recovery phrase to regain access to your wallet:

    1
    On the lock screen in Exodus, either press and hold the X for 10 seconds, or enter a wrong passcode 3 times.

    2
    Tap Forgot your passcode?

    3
    Tap Continue.

    4
    You will be presented with a screen when you will enter the first 4 of 12 words of your secret recovery phrase. Enter your first 4 words and tap Next. Continue until all 12-words have been entered and tap Restore.

    Make sure you're entering the words:

    • In sequence from 1 to 12, without the numbers
    • In all lower case letters
    • Spelled correctly (misspelled words will be highlighted in red)

    After tapping Restore, Exodus will need to restart. Exodus will begin to sync your assets. This may take a few seconds or several minutes depending on your wallet history. If you have a diverse portfolio with a long transaction history, it may take longer.

    Once the restore is complete, Exodus will let you know!


Browser Extension

If you forgot the password to your Exodus Browser Extension wallet, you can use your 12-word secret recovery phrase to regain access to your wallet. Here is how:

1
On the lock screen, click Reset Secret Phrase.

2
To confirm you want to reset your password with your 12-word phrase, click Reset.

3

a) Enter the 12-word phrase that you wrote down on a piece of paper during the backup process. After the 12-word phrase is entered, b) click Restore.

When entering the 12-word phrase, make sure you're entering the words:

  • In sequence from 1 to 12, without the numbers
  • Separated by one space
  • In all lower case letters
  • Spelled correctly

Please note: Your 12-word secret recovery phrase controls your funds, so It is important to keep the 12-word phrase secret. Anyone with your 12-word phrase will have access to your funds, so please don’t share it with anyone, including Exodus Support!

4

a) Create a new password for your wallet. After entering the password, b) click Next.

Please note: For more information on how to create a strong password see our guide: The importance of a good password

5
a) Enter your new password again then b) click Restore.

6
Click Continue. Your password has been reset! You can now unlock your Exodus Browser Extension with your new password.

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