VET/VTHO troubleshooting

In this article, we go over some of the common issues you may run into while using VeChain (VET)/VeThor (VTHO) and how to fix them. If you would like to find out more about staking with VeChain and VeThor, please check out this article.


In this article:


How do I recover mainnet VeChain (VET) sent to an ERC20 address?

This guide will help you recover your VeChain (VET) tokens if you have accidentally sent them to your Exodus Ethereum address instead of sending them to a VeChain (VET) wallet address.

Desktop

1
As a first step please also send some VTHO to the Ethereum address you accidentally already sent your VET to. This is because you will need the VTHO to pay for the network fees to get the VET back.
2
Open up your Ethereum wallet inside of your Exodus wallet (the wallet to which you have sent your VET to).
3
Export your Ethereum private key from Exodus following this guide.
4
Copy the Ethereum private key.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

5
Now ensure you have enabled the VET and VTHO wallets.
6
Once enabled, first open your VET wallet within Exodus. In the top right-hand corner click on the three dots, then click on Move Funds.
7
You should see this box open, please input your Ethereum private key that we exported in step 3 and 4 and click Move Funds.

This process will include a network fee that is paid to the VeChain network.

8
Now open up your VTHO wallet and do the same thing: again click the three dots in the top right corner then click on Move Funds to grab all the remaining VTHO that you sent in step 1.

And you are done! After some time your Exodus wallet will scan all VET on your Ethereum private key and move it to your new Exodus VeChain wallet.

Mobile

You will need to use a computer that you trust to perform the below steps.

1
First, find a computer that you trust and download Exodus on it.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

3
Then you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
Now, follow the desktop instructions to see how to recover your VET sent to your Ethereum address.

If you do not want to keep your Exodus wallet on the computer anymore, follow this guide to completely remove it.


How do I recover ETH/ERC20 tokens sent to a mainnet VeChain address?

Desktop

1
As a first step please ensure you have sent some ETH to your VeChain address that you accidentally sent your funds to. If you sent an ERC20 token you will need to also send some ETH to the VeChain wallet to pay the network fees.
2
Please open up your VET wallet inside of your Exodus wallet (the wallet to which you have sent your ETH/ERC20 tokens to).
3
Export your VET private key from Exodus following this guide.
4
Copy the VET private key.

Please be very careful with your private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

5
Now ensure you have enabled the correct wallets.
6
Once enabled, first open the correct ETH/ERC20 token wallet within Exodus. In the top right-hand corner click on the three dots, then click on Move Funds.
7
You should see this box open, please input your VeChain private key that we exported in step 3 and 4 and click Move Funds.

This process will include a network fee that is paid to the Ethereum network.

8
Now make sure not to forget any ETH you sent to this address. Open up your ETH wallet, click the three dots in the top right corner, then click on Move Funds. You will need to import your VET private key in order to sweep for ETH.

And you are done! After some time your Exodus wallet will scan all funds on your VeChain private key and move it to the correct wallet.

Mobile

You will need to use a computer that you trust to perform the below steps.

1
First, find a computer that you trust and download Exodus on it.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

3
Then you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
Now, follow the desktop instructions to see how to recover your ETH/ERC20 sent to your VeChain address.

If you do not want to keep your Exodus wallet on the computer anymore, follow this guide to completely remove it.

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