If your Trezor was lost or stolen, you will need your Trezor's secret recovery phrase to move the funds to a new secure wallet.
This guide will go over how you can restore the wallet from your lost or stolen Trezor and move the funds to a new wallet.
In this article:
What should I do if my Trezor was lost or stolen?
If your Trezor was lost or stolen, the best way to secure your funds is to restore your wallet from the lost or stolen Trezor on a new Trezor. Then, move the funds from the new Trezor to a different wallet.
By quickly moving the funds from the lost or stolen Trezor, you ensure that even if someone gets access to the wallet on your Trezor, they won't be able to steal your funds.
If you have a new Trezor available
If you have a new Trezor available, you can restore your wallet from your lost Trezor on the new Trezor.
Once you have restored the lost Trezor's wallet, send all the funds to a different wallet.
After sending the funds to a different wallet, you can wipe your new Trezor and create a new wallet with a new secret recovery phrase.
Don't continue using the wallet on the lost Trezor because it's possible that someone can crack the password and be able to access its funds.
For more information and instructions on how to move your funds to a new Trezor wallet, please visit Trezor's guide: Move crypto to a wallet with a new seed.
If you do not have a Trezor available
If you do not have a Trezor available, you can restore your Trezor wallet in a compatible software wallet. If you are recovering a hidden wallet, you will need a wallet that supports passphrases.
Once you have restored the lost Trezor's wallet, send all the funds to a different wallet.
Exodus supports 12-word secret recovery phrases. If your Trezor's secret recovery phrase is 12 words, you can restore your wallet in Exodus.
Please note that some funds might not appear if you restore your Trezor in Exodus. If this happens, please contact Exodus Support for help: [email protected].
Exodus Desktop also supports 24-word secret recovery phrases. For help restoring a 24-word secret recovery phrase, email us at: [email protected].
For other wallet options that could help you recover the funds on your Trezor, check out Blockplate's article: BIP39 wallet list. For wallets that support passphrases, visit Blockplate's article: BIP39 passphrase wallet list.
If you are unsure of how you can recover your Trezor wallet, contact our support team for help: [email protected].
Don't continue using the wallet on the lost Trezor because it's possible that someone can crack the password and be able to access its funds.