How to contact Exodus Support

Whether you are having trouble with your wallet, new to crypto, or simply have feedback and suggestions for us, we are always here to help! These are the best ways to get in touch with your favorite cryptocurrency wallet provider Exodus:

Please note: Exodus Staff will NEVER ask for sensitive information, including passwords, 12-word phrases or private keys.


In this Article:


Email Support

The Exodus Email: [email protected]

Email is the fastest response time since we have a 24/7 worldwide support team to respond to emails. For the absolutely fastest way to a resolution, please include the following in your email to us:

1

Ensure you enter your own email address correctly so you can see our responses!

2

As much information as possible, the more, the better. Specifically this information will be very useful:

  • Letting us know, in as much detail as possible, what issue you have encountered.
  • Any names of crypto involved with your issue.
  • Any names of other platforms you have used to encounter this issue.
  • If you are having issues with a transaction, then please provide your transaction ID (If you sent the transaction from a different platform, the transaction ID will be there).
  • If you are having trouble with an exchange, then please provide your Order ID.
  • If there is something wrong with your Exodus wallet, then please provide your Safe Report.
  • Any other information you think may be useful for us to quickly solve your issue!
3

Please do not send us multiple emails about the same topic, we receive all of your emails and will get to it as soon as we can 🙏


Twitter

Twitter:

Follow us on Twitter to stay up to date with Exodus products and news or send us a tweet! For your security and privacy, we are unable to assist with sensitive wallet specific issues through Twitter, if you would like more in-depth support, please send us an email.


Facebook

Facebook: https://www.facebook.com/exodus.io/

Join our growing Facebook community to keep up with Exodus products and news. For your security and privacy, we are unable to assist with sensitive wallet specific issues through Facebook, if you would like more in-depth support, please send us an email.


Phone

Presently, Exodus does not offer support via telephone. It is important to note that while numbers listed as "Official Exodus Support" are often posted and shared on the internet, these are scams attempting to gain access to your funds.